At Linen Lifestyle (linen-lifestyle.com), we want you to love your purchase. If you are not entirely satisfied, we are here to help. Our policy lasts 30 days from the date your order is delivered.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Standard Returns

To be eligible for a return, please ensure that:

• The item is returned within 30 days of delivery.
• The item is unused, unwashed, and in the same condition that you received it.
• The item is in its original packaging with all tags attached.

3. Return Shipping Costs

Change of Mind: For standard returns (e.g., style preference or wrong size ordered), the customer is responsible for paying the return shipping costs.

Faulty or Damaged Items: If the item is defective or we sent the wrong product, Linen Lifestyle will cover 100% of the return shipping costs. Please provide clear photos of the issue in your initial email.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.