FAQ
Frequently Asked Questions
Quick answers to your most common questions.
Shipping & Delivery
Do you offer free shipping to Australia?
Yes! We offer Free Shipping (AUD 0.00) on all orders within Australia, with no minimum spend required.
How long will my order take to arrive?
Orders typically take 1–3 business days to process. Once shipped, the estimated transit time to Australia is 7–10 business days.
Where is my order shipped from?
To provide the best prices for premium linen, we ship directly from our international fulfillment centers. Our administrative office is based in Ottawa, Canada.
Sizing & Product Care
How do I find my size?
Each product page includes a specific size guide. Linen often has a relaxed fit; if you are between sizes, we generally recommend sizing up for that classic linen look.
How should I care for my linen garments?
We recommend a cold hand wash or a gentle machine wash in a laundry bag. Air dry in the shade to preserve the fabric's integrity and color.
Returns & Refunds
Can I return an item if it doesn't fit?
Absolutely. You have 30 days from delivery to request a return. Please email us at info@linen-lifestyle.com to start the process.
Do I send returns to Canada?
No. Our Ottawa address is for administration only. We will provide you with the correct local warehouse address for your return once your request is approved.
Still have questions?
Our team is ready to assist you.
Email: info@linen-lifestyle.com
Response time: Within 24 business hours (Mon-Fri).